Backed for Life — Because Real Life Gets Messy
Quality Gear, for Life.
All of our gear is backed by a Lifetime Guarantee. We believe that custom-made gear should last — and we stand behind our materials and craftsmanship. If your gear fails due to a defect in workmanship or hardware, we’ll repair, replace, or refund it. No fuss. Additional details below.
We’ve Got You Covered.
We use the highest-quality Biothane and hardware we can source. If any functional part of your gear breaks due to a defect — such as rivets, D-rings, snaps, buckles, or clips — we’ll repair or replace it free of charge.. If your item needs a repair, please contact us to start the process.
Exclusions apply.
Some things are simply beyond our control — like wear from daily use or damage caused by your pup’s enthusiasm. Here’s what we can’t cover:
Exclusion: Normal Wear and Tear
Normal wear and tear comes from regular use - scratches of scuffs on the Biothane or hardware, fading, or color changes. Any of our plated hardware (matte black, nickel- or brass-plated) is a coated material and therefore susceptible to scratches or corrosion to the finish. Any cosmetic damage to our hardware is not covered.
Exclusion: Damage done by your dog
Biothane is strong, but not chew-proof. Damage caused by chewing, unsupervised tie-out, or misuse (like using gear that’s too small for your dog) is not covered.
Exclusion: Aging Material
Biothane is durable, but like any material, it can naturally age. Exposure to sun, water, freezing temperatures, or heavy wear may cause the material to lose flexibility or crack over time. We do not replace gear due to natural aging.
Exclusion: Laser Engraving
Laser engraving is permanent, but the soot-darkened color may fade with time and wear. Scratches or changes to engraving appearance are considered cosmetic and are not covered.
Exclusion: Final Words
We do not cover lost or stolen items, outgrown gear, dirty or intentionally damaged items, or products altered after purchase. Damage caused by cleaning, fire, or anything outside of normal pet use also isn’t covered.